About manufacturer repairs
About warranty and extended warranty
Genuine brand
If the watch you purchased breaks down under normal use conditions as described in the instruction manual, we will repair it free of charge within the warranty period and within the scope of the contents of the instruction manual. The warranty period varies depending on the manufacturer. If you wish to use the manufacturer's warranty, please be sure to bring the manufacturer's warranty card with you. If you purchased the watch via mail order, please include the manufacturer's warranty card.
| brand | Warranty period |
|---|---|
| BABY-G *1 *2 | 1 year |
| G-SHOCK *1 *2 | 1 year (MT-G 3 years) |
| RAYMOND WEIL*2 | 2 years + 1 year by joining The WEIL Club (3 years) |
| IKEPOD *1*2 | 2 years |
| CIGA Design *2 | 1 year |
| MINASE *2 | 2 years |
| Tutima *2 | 2 years + 1 year with user registration (3 years) |
*1 Replacement of monitor batteries due to initial battery failure will be performed by the manufacturer for a fee. For this reason, we strictly manage our inventory so as not to keep old stock. Please feel free to contact our staff regarding purchases.
*2 Comptoine is an authorized dealer. *2 brands are available at special prices for overhauls, etc. Please contact the manufacturer or our store.
Trusted as an authorized dealer
As an authorized dealer, we perform official repairs for all brands we handle, which prevents the mixing of illegal parts.